15+ years leading technical operations for enterprise applications, Linux/Unix systems, and databases. Expert in automating infrastructure and CI/CD pipelines, reducing deployment time by up to 70%.
Verizon | Irving, TX
May 2020 – Aug 2025
Overhauled Sev-1 incident protocols, reducing MTTR by 85% across 72+ critical applications
Architected IaaS and PaaS based cloud Hadoop operations, achieving 10% reduction in downtime and 50% decrease in defects
Streamlined deployment workflows using GitLab, Jenkins, and Ansible, ensuring 99% system availability
TEOCO Corporation | Dallas, TX
Jan 2013 – Dec 2019
Led migration of AT&T Linux system platforms, cutting resolution times by 80%
Developed automated ETL scripts and PL/SQL queries, increasing operational visibility by 30%
Maintained 98% SLA adherence rate managing BSS billing and CRM systems on Apache WebLogic
AIRCOM International (Now TEOCO) | Dallas, TX
Jun 2009 – Jan 2013
Implemented metadata archiving for 1M+ files daily, enhancing data retrieval efficiency
Developed HDFS storage solutions reducing query latency by 25%
Deployed GSM/UMTS/LTE OSS solutions using VMware with secure FTP, SSH, and SMTP protocols
AT&T | Richardson, TX
Apr 1999 – Apr 2009
Designed custom billing tools for AT&T and Cingular Wireless using Oracle and Shell scripting, supporting 24/7 billing cycles
Performed complex ETL processing for 3GPP data (HSS/HLR/MME) repositories for strategic planning
Enforced strict SOX compliance and enterprise security protocols across provisioning and GRC activities
